PRIVACY POLICY

 October 2021 version

1. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

 

* LOLA CASADEMUNT, SL company that operates the sale of Lola Casademunt and Maite by Lola Casademunt brand products (henceforth, “LOLA CASADEMUNT”):

* CIF: B58527680

* Postal address: Ctra c-251 km 5.5 08440 - Cardedeu (Barcelona)

* Email: rgpd@lolacasademunt.com

 

2. FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

Depending on how you interact with LOLA CASADEMUNT, we will treat your personal data for the following purposes

1. To manage your registration as a user of our Platforms       

In case you decide to register as a user on our Platforms (Web or App), we need to process your data to identify you as a user of them and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service with the mail atencioncliente@lolacasademunt.com.

Likewise, sometimes we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our users and detecting those areas in which we can improve.

 

2. For the development, compliance, and execution of the contract of purchase-sale or services that you have contracted with us       

This purpose includes the processing of your data for, mainly:

· Manage the business relationship that unites us, in all its areas, in the execution of the contract of purchase-sale and/or provision of services, with everything that entails, such as billing, collection and maintenance of contact.

· Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.

· Activate the necessary mechanisms to prevent potential fraud against you and against us during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.

· Manage possible returns once you have made a purchase and manage requests for information about the availability of garments, product reservations through the platform, according to these options are always available.

 

3. To attend the requests that you make through the Customer Service or Contact channels      

We only process the personal data that is strictly necessary to manage or resolve your request or request.

 

4. For marketing purposes       

This purpose includes the processing of your data for, mainly:

- Sending commercial communications, including by email and other equivalent electronic means of communication, about our products and services, as well as information about events and events related to the world of fashion. Likewise, we can send you this information through push notifications if you have activated them on your mobile device.

- Remember that you can unsubscribe at any time and at no cost through the instructions that we provide in each communication we make. If you do not want to receive push notifications, you can deactivate this option on your mobile device.

- Carry out promotional actions (for example, for the development of contests or the sending of your list of saved articles to the email you indicate). By participating in any promotional action, you authorize us to process the data you provide us based on each promotional action and we can communicate it through various means such as social networks or on the Platform itself. In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.      

 

5. To serve people in search of new job opportunities who send us their CV to work with us.                    

      In case you want to present your candidacy to work in our offices or stores, we will treat the personal data that you communicate to us, as well as your curriculum vitae in order to make the selection of candidates for current and future jobs offered by Our company.

 

6. To be able to keep a record and control of visitors in the company's facilities.       

If you come to visit us at our offices, we will request your personal data in order to keep a record of visitors.

 

7. Video surveillance           

We process your personal data in order to carry out video surveillance of our offices and establishments.


 

3. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?      

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

1. Manage your registration as a user of our Platforms          

The processing of your data is necessary for the execution of the terms that regulate the use of our Platforms. In other words, in order for you to register as a user on the Platforms, we need to process your personal data, since otherwise we will not be able to manage your registration and use of the platforms.

We consider that we have a legitimate interest to analyze the usability of the Platforms and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

2. Development, compliance, and execution of the contract of purchase-sale or services                 

The processing of your data is necessary for the execution of the contract of purchase-sale or provision of services that links us with you.

It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, as is the case of the data processing necessary to scan the purchase tickets through the Wallet section of the App or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all the parties involved when the payment of a purchase occurs and in particular for you since it allows us to put measures to protect you against fraud attempts made by third parties.

3. Customer Service / Contact       

We consider that we have a legitimate interest to attend to the requests or queries that you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you properly and resolve the queries raised.

When you contact us for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the purchase-sale contract.

4. Marketing                      

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive our commercial communications through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the bases. legal to participate in a promotional action.

5. Presentation of your application to work with us.       

The legitimate basis for the treatment of your personal data when you send us your CV through the form enabled on our website, is to obtain your consent to the treatment.

6. Registration of visits       

The legitimate basis for processing your data in order to keep a record and control of the people who visit us at our facilities is to obtain your consent.

7. Video surveillance       

The legal basis for the processing of your data is to obtain your consent, regarding access to our premises and facilities after having seen the informational poster about video surveillance.

 

4. HOW LONG WILL WE KEEP YOUR DATA?      

The term of conservation of your data will depend on the purposes for which we treat them, as explained below:  

1. Manage your registration as a user of our Platforms          

We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).

2. Development, compliance, and execution of the contract of purchase-sale or services       

We will process your data for the time necessary to manage the purchase of the products or services that you have purchased, including possible returns, complaints or claims associated with the purchase of the product or service, except for the legal retention periods or responsibilities that may arise. derive.

3. Customer Service                     

We will process your data for as long as necessary to meet your request or request.

4. Marketing                      

We will process your data until you unsubscribe from sending commercial communications.

If you participate in promotional actions, we will keep your data for a period of 6 months from the end of the action.

5. Work with us                 

We will process the data that you have provided us through your CV for 6 months. After the conservation period, your CV will be destroyed.

6. Registration of visits                       

We will process your data for a period of 3 months.

7. Video surveillance            

The images captured by video surveillance cameras will be kept for one month.

 

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?      

1. Manage your registration as a user of our Platforms                    

No data will be communicated to third parties

2. Development, compliance, and execution of the contract of purchase-sale or services                 

Your data may be provided to financial entities and fraud detection and prevention entities, for the management of the collection process. No other communications will be made except those that are legally required.

3. Customer Service                

No data will be communicated to third parties

4. Marketing                

No data will be communicated to third parties

5. Work with us            

No data will be communicated to third parties.

6. Registration of visits                  

No data will be communicated to third parties.

7. Video surveillance        

No data will be communicated to third parties.

 

In LOLA CASADEMUNT we will have the collaboration of third-party service providers that in each case we have been able to contract and that, for the provision of said service, it may be necessary that they have access to your personal data, but that they will treat them with all the guarantees legal requirements, following our instructions and after signing a data protection contract in which we demand, among others, to treat the data exclusively for the agreed purposes, apply appropriate technical and organizational measures, as well as delete and return the data upon completion from service.

At LOLA CASADEMUNT we follow strict criteria for selecting third-party service providers in order to comply with our obligations regarding data protection.

 

 

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?      

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. Anyone has the right to obtain confirmation as to whether or not LOLA CASADEMUNT is treating personal data that concerns them.   

 

It also has:

Right to request access to your personal data.

Right to request rectification

Right to request its deletion.

Right to request the limitation of your treatment.

Right to object to the treatment.

Right to data portability.

Right to withdraw the consent given.

Right of information

Right to object to being the subject of automated individual decisions

 

To exercise your rights, write a letter attaching a copy of your ID to:

 

LOLA CASADEMUNT, SL

Exercise of data protection rights

Ctra. C-251, km 5.5

08440 - CARDEDEU (Barcelona)

 

or send an email to: rgpd@lolacasademunt.com

Likewise, we inform you that you can contact the Spanish Data Protection Agency (www.agpd.es) to obtain additional information or to file a claim, for example, if you have not obtained satisfaction in the exercise of your rights.

12.CONTACT

For any questions, queries, or information about this General Privacy Policy or to send us any suggestion or claim, you can contact Lola Casademunt by sending an email to the email address atencioncliente@lolacasademunt.com or by calling our service telephone number at customer. Likewise, at the Lola Casademunt headquarters you can find the official complaint forms at your disposal if you need them for any reason.

 

 

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