GENERAL TERMS OF USE

August 2020 Version  

1. DISCLAIMER

The company LOLA CASADEMUNT SL (hereinafter, "Lola Casademunt") incorporated under Spanish law, established at Ctra. C-251 Km. 5,5, 08440 Cardedeu, Barcelona, filed with the Barcelona, holder of the CIF number B58527680 informs you that the owner of the website  www.lolacasademunt.com (hereinafter, the "Web")  is Lola Casademunt.

Lola Casademunt makes the Web available to Internet users so they can get to know Lola Casademunt, its products and services, purchase products and hire the services available on the Web. 

2. PURPOSE AND SCOPE OF THE TERMS OF USE

By accessing the Web you assume the status of user (hereinafter, the "User"). Together with the Terms of Purchase, the Privacy Policy and the Cookies Policy, these terms of use (hereinafter the "Terms of Use") govern the use made of the Web by the User, the User’s procurement of the products and services offered by Lola Casademunt and the relationship between Lola Casademunt and the User.

Specifically, these Terms of Use govern the use of the Web by the User and the terms governing the User's procurement of the products and services offered by Lola Casademunt via the Web. These Terms of Use shall always be available to The User on the Web so The User can consult, file or print them at any time.

For any issue relating to how Lola Casademunt processes The User's Personal data or the cookies it uses, please see our Privacy Policy and our Cookies Policy. Both policies shall also be at The User`s disposal on the Web so The User can consult, file or print them at any time.

3. ACCESS TO THE WEB

Through the Web Lola Casademunt offers Users the possibility of hiring the services offered by Lola Casademunt easily and conveniently. Lola Casademunt informs the User that the Online Store of Lola Casademunt products is currently available only in Spain (except the Canary Islands) and the rest of the countries of the European Union, except Andorra, the United Kingdom, Norway and Switzerland.

Access to the Web is free except for the part concerning the connection cost of the telecommunications network provided by the access provider the User has contracted.

By accessing the Web, the User declares that is of legal age and has the necessary legal capacity to procure the products and services offered on the Web in accordance with these Terms of Use, which the User also represents, the User understands and accepts in full.

The User can visit  freely the public or accessible parts of the Web and access them as many times as The User wishes without having to register. However, to contract some of the services available on the Web the User may have to register.

 

4. TERMS OF USE OF THE WEB 

By accessing the Web as “the User”, The User agrees to use the Web in accordance with these Terms of Use, good faith and prevailing legislation. The User also represents and warrants that The User is on legal age and understand these Terms of Use.

The procurement of products and services through the Web by persons under legal age is strictly prohibited. In this regard, Lola Casademunt reserves the right to verify the truthfulness of the data provided by the User, especially their age. refutes all liability for persons who breach these Terms of Use, applicable legislation or who are under legal age.

As well as any use made of the Web or any of the features provided therein, including for these intents and purposes (by way of example) the purchase of products in the online store, the procurement of services or participation in promotions organised by Lola Casademunt , by the User that is fraudulent, abusive, unlawful or contrary to good faith is expressly prohibited.

In any case, the User must abstain to:

Reproduce, distribute, publish, transform or modify the Web or any of their contents, including these Terms of Use, regardless of the purpose of such use, without prior written authorisation from Lola Casademunt .

Enter in the Web or the corresponding network data programs capable of causing damage to Lola Casademunt 's IT systems, those of its suppliers or third parties.

Perform any activity that is illegal, fraudulent, contrary to these Terms of Use, prevailing legislation and/or good faith or that prevents and/or hinders the proper use of the Web or their contents.

Insert on third-party websites, platforms, forums, chats, blogs or social media any link that makes it possible to link or reproduce the Web, or the contents thereof with said third-party websites, platforms, forums, chats, blogs or social media, unless the link points directly to the home page of the Web and cannot reproduce it in any way.

Link to or reproduce the Web or their contents from third-party websites, platforms, forums, chats, blogs or social media that are unlawful, offensive or against human dignity, fundamental rights or Lola Casademunt itself and/or are likely to be considered criminal.

Insert and/or publish on the Web content that violates human rights and personal dignity, such as racist, xenophobic or pornographic content or content involving the advocacy of terrorism.

5. REGISTRATION PROCESS AND REQUEST FOR THE PROCUREMENT OF SERVICES

Registering on the Web is very simple. Lola Casademunt informs Users that it may be necessary to register to contract some of the services offered on the Web.

 

Registration

The registration process is very simple and fast. To register on the Web simply sign up in "My account" tab of the Web and enter the requested data.

Each User may register only once and multiple registrations by the same User are expressly prohibited. Registration on behalf of third parties or using the data of third parties without their prior consent is prohibited.

the User's password must be kept secret and is personal and non-transferable. the User must not provide its password to third parties. If a User forgets her password, the Lola Casademunt Web provide a password recovery system by clicking on the link: Forget your password? entering the User's registration email. If the email entered is recognised by Lola Casademunt as the email of a registered user, Lola Casademunt will email a link through which the User can reset the User's password.  the User can use this same system to change its password at any time.

Request for contracting services through the Web:

Personal Shopper service: Through the Web the User may request the Personal Shopper service in a "Lola Casademunt " store or sign up for events organized by Lola Casademunt. To request the Personal Shopper service, the User must proceed as follows:

Click on "Personal Shopper”  tab on the Web 

Ask for one of our sales advisors through Whatsapp .

Select a date for the appointment.

Attend the appointment date

The User is exclusively responsible for providing its personal data correctly in the registration and online purchase process on the Web and for keeping its passwords and registration codes confidential, personal and secret. Lola Casademunt warns the User to pay special attention and care when entering its personal data, especially bank and delivery details and The User must not share with others. Any direct or indirect damages caused to Lola Casademunt  or third parties under  the User's email, code, login password or User account will be the User's responsibility.

Lola Casademunt unilaterally reserves the right to review, retain, temporarily suspend and/or permanently cancel, without notice and without compensation, any purchase made on the Web and any User account in which it detects signs of use that is fraudulent, illegal or contrary to these Terms of Use, the law and/or good faith by the corresponding User.

 

6. SPECIAL PRICES, SALES, PROMOTIONS AND COMPETITIONS

In order to retain Users, attract new users or promote certain products, Lola Casademunt may organise various promotions and competitions on the Web.

In any case, Lola Casademunt is responsible to regulate the terms of participation in the various competitions and promotions by means of the appropriate legal terms and conditions. In any case, Lola Casademunt unilaterally reserves the right to modify the terms of any promotion or competition it organises and to review, retain the prize(s), temporarily suspend and/or permanently cancel, without notice and without the right to compensation, any promotion or competition it organises.

Lola Casademunt also unilaterally reserves the right to revise, temporarily suspend and/or permanently cancel, without notice and without compensation, any user account in which it detects signs of participation in promotions and/or competitions that is fraudulent, illegal or contrary to these Terms of Use, law and/or good faith by the User of the said account.

 

7. CUSTOMER CARE TO THE USER

The User can contact Lola Casademunt to solve any problem, incident or answer any questions The User may have through any of the following Customer Service platforms

Whatsapp +34 675297468: The User can text Lola Casademunt´s customer care team

Facebook Messenger:  The User can contact Lola Casademunt on the following link: m.me/lolacasademunt 

Calling (+34) 938 79 39 38 from monday to thursday (only on working days) from 9am to 5pm (CET) and fridays from 9am to 1pm (CET)

Email:  atencioncliente@lolacasademunt.com , the User can send an email to this address to get in touch with Lola Casademunt´s customer care team

8. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

The Web and its contents are subject to protection under prevailing national legislation on Industrial and/or Intellectual Property. Lola Casademunt is the owner or has duly licensed all the Industrial and Intellectual Property rights for the Web and its contents.

All forms of reproduction, distribution, publication, transformation, making available and, in general, any other act of exploitation, for commercial or other purposes, of the Web or its contents are prohibited without the express prior consent of Lola Casademunt .

Lola Casademunt reserves all the Industrial and Intellectual Property rights over the Web and its contents. In no case and under no circumstances shall access to the Web constitute or imply an assignment of any kind by Lola Casademunt of its Industrial and/or Intellectual Property rights over the Web or its contents.

By reproducing, disseminating, publishing, sharing or sending the User any content on or through the Web or any platforms, forums, social media, or websites to which Lola Casademunt has access, the User guarantees Lola Casademunt that she is the legitimate owner thereof or holds the image rights, Industrial and/or Intellectual Property Rights or any other rights necessary for the use, reproduction and publication thereof. Furthermore, when reproducing, disseminating, publishing, sharing or sending any content, regardless of its nature or content, on or via the Web or any platforms, forums, social media, applications or websites to which Lola Casademunt has access, The User irrevocably assign to Lola Casademunt non-exclusively and free of charge for the entire world until the works become public, all the intellectual property exploitation rights for such content in all forms, including the right to sub-license said rights to third parties for profit.

 

9. RESPONSIBILITIES SCHEME

The User must use the Web and its contents as provided in these Terms of Use, prevailing legislation and in accordance with good faith. Any use of the Web and its  contents contrary to these Terms of Use, the law or good faith is expressly prohibited regardless of whether or not such use is for profit.

The User will be responsible for its participation in any promotion or competition organised by Lola Casademunt that is fraudulent, abusive and/or contrary to these Terms of Use, the law and good faith is strictly prohibited Furthermore, multiple registrations by the same user on the Web using different email accounts is strictly prohibited.

The User shall be liable for any loss or damages caused to Lola Casademunt or third parties arising directly or indirectly from any use of the Web or their contents that is contrary to these Terms of Use, law, moral decency, public order or good faith.

Lola Casademunt requires third-party services to develop the Web, and to make its contents accessible. Despite the efforts made by Lola Casademunt to keep the Web and available and accessible, the availability thereof may be suspended, interrupted or cancelled for reasons beyond Lola Casademunt 's control. Therefore, Lola Casademunt does not guarantee the absence of errors or interruptions in access to the Web its  contents or that they are updated or displayed in their latest version. Consequently, Lola Casademunt refutes all liability for damages caused to the User as a result of the suspension, interruption, lack of continuity, network crashes or disconnection of the Web.

In no case and under no circumstances shall Lola Casademunt be liable for damages caused to the user not attributable to the former, such as, by way of example, natural disasters, force majeure or extreme urgency, virus, harmful components, browser malfunction, computer intrusions or attacks by third parties.

Regarding  to the social media buttons on the Web Site, Lola Casademunt S.L. hereby informs that these buttons are linked to online services managed by third parties, also used by other users. Therefore, Lola Casademunt S.L. is only and without exception liable for its own contents.

 

10. LINKS

The websites, platforms, forums, chats, blogs or third-party social media that link to the Web must clearly inform users that they do not have the authorization or supervision of Lola Casademunt and that such link does not imply, suppose or involve any form of association between Lola Casademunt and the websites, platforms, forums, chats, blogs or third-party social media that link to the Web.

In any case, any link targeting the Web must point directly to the home page or start page of the website by means of a click to the URL of the web, covering the entire homepage screen or the start page of the Web.

In no case and under no circumstances shall Lola Casademunt be liable for the content, information or data about the Web its content or any other matter contained on the websites, platforms, forums, chats, blogs or third-party social media that link to the Web.

Lola Casademunt is not responsible, in any case or under any circumstance for the content, information or data linking to the Web from websites, platforms, forums, chats, blogs or social media by third-parties that link the Web

It is completely forbidden to link the Web from websites, platforms, forums, chats, blogs or social media that are contrary to the law, moral decency and good faith is expressly prohibited, especially those with pornographic or illegal content or content that violates human rights.

Besides, the Web may contain links to websites, platforms, forums, chats, blogs or third-party social media. Despite our efforts, Lola Casademunt does not have the human and/or technical means of knowing or controlling the information and/or content appearing on third-party websites. Accordingly, under no circumstances shall Lola Casademunt be liable for the content of linked sites and under no circumstances may it be considered that Lola Casademunt is aware of the content of the linked sites. Should you realise that the websites, platforms, forums, chats, blogs or third-party social media to which the links on the Web point are illegal, the User may inform Lola Casademunt by email atencioncliente@lolacasademunt.com  to the customer care team with the following information:

Personal data and contact details of the User filing the complaint: name, address, phone number, email.

Copy of your identity document (DNI  or passport)

Identification and full description of the allegedly illegal content or alleged unlawful use of a particular content:

Precise and specific indication of the protected content and its location.

What the alleged illegal content or illegal use of the content comprises.

Whether or not the user filing the complaint owns the content used illegally

Declaration signed under the responsibility of the User filing the complaint, stating that:

The information contained in the complaint is accurate and truthful.

The User is the legitimate owner of the violated content or, if not, is duly authorized to act on behalf of the legitimate owner of the violated content.

 

11. SECURITY

Lola Casademunt informs Users that it may be a crime of electronic fraud to use the electronic payment system on the Web to purchase products offered thereon in any of the following cases:

The provision of false data of the buyer or the number of the card used as a means of payment.

The use of data of persons other than the buyer.

The use of the status of holder of cards belonging to others.

The use of card numbers generated by software or similar algorithms.

Lola Casademunt also informs Users that the Web incorporate appropriates safeguards and use industry standard technology to improve the security, integrity, completeness, accuracy and protection of the personal data collected, and has put in place reasonable precautions to protect such information from loss or misuse. Its rules on data protection and security are periodically reviewed and improved as necessary, and efforts are made to ensure that only authorised persons access the information provided by the Users.

Sensitive information is sent via the Web in encrypted format to protect the information you send us from third parties before it reaches Lola Casademunt .

 

12. DATA PROTECTION AND COOKIES

As stated in our Privacy Policy, Lola Casademunt is committed to respecting the User`s confidentiality and to using it for the purpose of the file, as well as to comply with its obligation to keep the data and adopt all measures to prevent the alteration, loss, processing or unauthorized access thereof in accordance with prevailing laws on personal data protection.

For more information about Lola Casademunt`s Privacy Policy, please read our Privacy Policy.

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