Legal terms and conditions of the "LOLA&YOU by Lola Casademunt" loyalty program

Version published on August 5, 2026

1. PURPOSE

These terms and conditions regulate the operation of the LOLA&YOU BY LOLA CASADEMUNT loyalty program (hereinafter, the “Club”), managed by LOLA CASADEMUNT, S.L. (hereinafter, “LOLA CASADEMUNT”), with registered office at Calle Goya No. 48, 28001 Madrid and Tax ID (CIF) B-58527680, aimed at customers who make purchases both online via www.lolacasademunt.com (hereinafter, the “Website”) and in physical stores.

The objective of LOLA&YOU BY LOLA CASADEMUNT is to reward customer loyalty through the accumulation of points and access to tiered benefits.

2. PARTICIPATION

All individuals over the age of 18 who meet the following criteria shall be members of the Club:

  • They have made or make at least one purchase (online or in a physical store) at LOLA CASADEMUNT.
  • Or they are subscribed to the brand's official newsletter.

Inclusion in the Club is automatic and does not require additional registration. Participation implies acceptance of these terms and conditions, which are available at https://www.lolacasademunt.com/en-ie/pages/legal-lola-and-you

3. ACCUMULATION OF POINTS

Customers accumulate loyalty points for purchases made both on the Website and in physical stores:

  • For every €1 spent (VAT included), 1 point is added.
  • On the customer's birthday, 15 extra points are automatically added as a special bonus.
  • Accumulated points can be checked at any time:
    • In the “My Account” section of the Website.
    • On the digital card in the mobile wallet.

Important:

Points corresponding to each purchase will be credited 30 days after the purchase, provided that the return period has expired.

In the event of a full or partial return of an order, the corresponding points will be deducted.

Discounts obtained by redeeming points must be used in full in a single purchase. Any unused portion will be forfeited and will not generate any right to compensation.

Temporary suspension of accumulation

Due to the review and updating of the loyalty program, the accumulation of new points will be suspended under the terms provided in section 8 of these terms and conditions.

4. REDEMPTION OF POINTS AND REWARDS

Customers may redeem their accumulated points for discounts on future purchases, according to the following tiered system:

  • Upon reaching 500 points, a €25 discount reward is automatically generated.
  • If the customer decides to continue accumulating points, they will receive a larger reward:
    • 600 points: €30 discount.
    • 700 points: €35 discount.
    • 800 points: €40 discount.

      And so on; each additional 100 points increases the reward by €5.

Once the discount is used, the point counter will reset to zero, beginning a new accumulation cycle.

Terms of use:

  • Discounts are valid exclusively for purchases made in own stores, franchises, and on the official LOLA CASADEMUNT website. Concessions (corners) and the El Corte Inglés website are expressly excluded.
  • They are not cumulative with each other and cannot be exchanged for cash.
  • Discounts must be used in a single transaction. If the discount amount exceeds the value of the purchase, the difference will not be refundable or reusable for future purchases.

5. HIGH LOYALTY BENEFIT

When a customer accumulates 12,000 points, they will be entitled to an exclusive benefit:

  • A double invitation to one of the LOLA CASADEMUNT fashion shows, with accommodation included.
  • If the customer resides in national territory: transportation for two people is also included.

This benefit is granted only once per customer, is personal and non-transferable, and will be subject to availability and specific conditions that will be communicated in advance.

6. UNSUBSCRIPTION AND CANCELLATION

The customer may unsubscribe from the Club via their account on the Website or by writing to rgpd@lolacasademunt.com.

LOLA CASADEMUNT reserves the right to cancel a user's participation in the event of fraudulent use of the system.

7. MODIFICATIONS

LOLA CASADEMUNT may modify these legal terms, as well as the operation of the loyalty program, at any time when there are organizational, technical, commercial, or business reasons to justify it.

Modifications will be published on the official website and will enter into force on the date indicated therein.

8. TEMPORARY SUSPENSION OF THE PROGRAM

Due to the review and updating of the LOLA&YOU BY LOLA CASADEMUNT loyalty program, the program will be temporarily suspended as of August 5, 2026.

During the suspension period:

  • From August 5, 2026, purchases made will no longer generate new points.
  • Customers may redeem previously accumulated points until 11:59 PM on September 14, 2026.
  • On September 15, 2026, the transitional redemption period will end and all customers' point balances will be reset to zero.
  • LOLA CASADEMUNT may reactivate the loyalty program or implement a new program in the future, the conditions of which will be published on the official website prior to its entry into force.

9. DATA PROTECTION

LOLA CASADEMUNT will process customers' personal data for the purpose of sending commercial communications regarding its products and services, as well as information about events related to the fashion world, and to manage their participation in the LOLA&YOU BY LOLA CASADEMUNT program, in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

Customers are informed that they may exercise their rights of access, rectification, opposition, erasure, limitation, and portability by sending an email to rgpd@lolacasademunt.com, attaching a copy of their identification document.

More information in our Privacy Policy: https://www.lolacasademunt.com/en-ie/pages/privacy-policy

10. APPLICABLE LAW

These terms are governed by Spanish law.

For any dispute that may arise from the interpretation or application of these terms, both parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Barcelona, waiving any other jurisdiction that might correspond to them.