Shopping guide
You do not need to register to make a purchase. You can place your order as a guest by providing only the information necessary to process shipping and payment.
If you need an invoice, please make sure to fill in all billing details correctly before finalizing your order, as these will be used to issue it.
You can find our items in two ways:
Via the search bar: click on the magnifying glass icon, located at the top of the page, and enter a word related to the item you are looking for, such as the name, the type of garment, or any of its features.
Browsing the menu: navigate through the different categories and collections to discover the available items.
Once you have chosen the item, select the color and size and, where applicable, click the “Add to cart” button.
The item will be added to your order and you can continue shopping or proceed with the checkout process.
Yes. From the shopping cart, you can modify the quantity or remove an item before finalizing your order.
If you have more than one unit of the same item, use the “–” symbol to reduce the quantity. When only one unit remains, the trash can icon will appear; clicking it will completely remove the item from the cart.
Placing an order is very simple:
- Choose the item you wish to buy, select the color and size, where applicable, and add it to your cart.
- You can continue shopping and add more items or go to your cart to proceed with the order.
- Review the items and quantities in your cart and click “Start order”.
- Enter your contact details and select the delivery method. You can choose home delivery or, when available, in-store pickup by selecting one of the stores that appear among the options available on the website. You do not need to create an account to make a purchase.
- If you need an invoice, complete the billing details correctly before finalizing the order.
- Select the available shipping method and check that the delivery address and contact phone number are correct.
- Choose your preferred payment method from the available options.
- Review all information and confirm the order. Once the purchase is complete, you will receive a confirmation email with a summary of your order.
Prices may vary depending on the country, sales channel, or current promotions.
For online purchases, the price shown on the website for the country from which you are making your purchase will be applied. In physical stores, the price current at that location will be applied.
Please note that, in some cases, the price printed on the garment label may correspond to another market and may not match the price applicable in the country of purchase.
You can currently place orders online for delivery in peninsular Spain and the Balearic Islands, mainland Portugal, Germany, Austria, Italy, France, Belgium, the Netherlands, Ireland, and Greece.
For purchases in the Canary Islands, you must place your order through our specific online store for the Canary Islands.
We do not currently ship to Ceuta, Melilla, or the Portuguese islands.
You can pay for your order using Visa, American Express, Mastercard, PayPal, Sequra, Bizum, or bank transfer, depending on the options available in your country. During the checkout process, the payment methods available for your order will be displayed.
With SeQura you can split the payment for your purchase into 3, 6 or 12 months, depending on the options SeQura has available for you at the time of purchase.
To use it, select SeQura as your payment method when completing your order. SeQura will show you the available payment plans and the applicable conditions before you confirm the payment.
Once you have chosen your preferred option, enter the requested details and follow the SeQura instructions to complete your purchase.
Yes. Payments made through our website are processed using secure payment systems that protect and encrypt information during the transaction.
Lola Casademunt does not have access to or store the full details of the card used to make the payment.
Shipping costs and the minimum amount for free shipping depend on the destination country. You can check the conditions for each country below.
- Ireland
Shipping costs: €6.95
Free shipping: Orders over €200
Delivery time: 5 - 7 days
For shipments to mainland Spain and the Balearic Islands, the estimated delivery time is 2 to 5 business days.
For international orders, the estimated delivery time is 4 to 6 business days, depending on the destination.
During sales periods, promotions, or special campaigns, delivery times may be affected.
Domestic shipments are usually handled by TIPSA. For international shipments, the carrier may be TIPSA or UPS, depending on the destination and available service.
We currently do not deliver to Ceuta and Melilla. For purchases in the Canary Islands, please visit our online store specifically for the Canary Islands.
Yes. You can view your invoice from your order details. If you have an account, go to My purchases and select the corresponding order. If you made the purchase without creating an account, you can also access it by entering the email address used for the purchase and the order number. If you need an invoice, remember to fill in your billing information correctly before completing the order.
Access My account using the person icon located at the top of the page. Enter your email address and select “Forgot your password?”. You will receive instructions by email on how to reset it and create a new password.
Yes. You can delete your account from My account > Settings > Delete account. By doing so, the data associated with your account will be permanently deleted, including your personal information, Lola & You points, and order history.
LOLA&YOU is the loyalty program from Lola Casademunt, where you earn points on your purchases that can be converted into rewards for future purchases. For every €1 spent, including VAT, you earn 1 point, both at lolacasademunt.com and in physical stores. The points from each purchase are added after 30 days have passed and the return period has ended. Once you reach 500 points, a €25 discount voucher is automatically generated, valid for 60 days. You can accumulate multiple €25 vouchers.
You can check your points and rewards in My Account on the website or via your digital card in your mobile wallet. Points are valid for 12 months from the date they are earned, and in the event of a full or partial return, the points corresponding to the returned items will be deducted.
Yes. You can subscribe to our newsletter by entering your email address in the form available at the bottom of the page.
This way, you will receive information about our latest news, collections, promotions, and offers.
Yes. You can unsubscribe at any time using the “Unsubscribe” link you will find at the bottom of any of our emails.
If you have a customer account, you can also manage your communication preferences from My Account > Settings > Notifications, by enabling or disabling the “Email” option.
You can also request to unsubscribe by writing to rgpd@lolacasademunt.com.
You can consult all the information on how we process and protect your personal data in our Privacy Policy, available at the following link: Lola Casademunt Privacy Policy.
If you receive a damaged or defective item, please contact our Customer Service at care@lolacasademunt.com.
To process the issue correctly, please provide your order number and attach an image that clearly shows the defect or damage to the item.
If you receive an item different from the one you ordered, please contact our Customer Service department at care@lolacasademunt.com.
In order to properly process the issue, please provide your order number and attach an image that clearly shows the defect or damage to the item.
You have 30 days from the date of delivery of the order to request a return.
You have 30 days from the delivery date to request a return for your order.
You may return all items, except for party wear, provided they have not been used, are in perfect condition, and retain their original tags and packaging.
You can make a return in two ways:
In-store return: take the items to a Lola Casademunt store enabled for returns. It is not necessary to process the return online beforehand.
Home collection: request the return from your order details. Select the items you wish to return, indicate the reason, and confirm the address where you want the courier to perform the collection.
If you have an account, you can start the return from My account > My purchases > Order details > Request return.
If you made the purchase without creating an account, you can also access your order using the email address with which you made the purchase and the order number, and manage the return from there.
For home collection, please prepare the items properly packed. You do not need to print any return label: the courier will bring it when they pick up the package.
The home collection service has a cost of €5, which will be deducted from the refunded amount. This cost will not apply if the return is due to a defective product or a delivery error.
Once we receive and inspect the items at our facilities, we will issue the refund using the same payment method used for the purchase, within a maximum period of 14 business days from receipt of the return.
Yes. You can return your items at official Lola Casademunt stores enabled for returns, at no additional cost.
To process your return in-store, you must provide your online order number.
Check here for stores enabled for in-store returns.
Currently, items purchased at lolacasademunt.com cannot be exchanged directly.
If you need a different size, color, or item, you must process a return for the unwanted product and place a new online order.
Yes. You can contact our Customer Service team via:
- atencioncliente@lolacasademunt.com
Email: atencioncliente@lolacasademunt.com
Phone / WhatsApp: (+34) 675 297 468
Customer service hours: Monday to Thursday, from 8:30 a.m. to 6:00 p.m., and Friday, from 9:00 a.m. to 1:00 p.m.