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PURCHASING PROCESS

Do I need to register to make purchases?

Yes, registration is necessary. Once you have registered, you can log in to make purchases and change your personal details.

How can I find a specific item?

The products are classified into several categories and each category into several subcategories. Access the subcategory you are interested in using the top menu, and you will be able to view its products. You can also use the search engine located at the top to find items.

How do I add an item to the basket?

Once you have chosen an item, its colour (where appropriate) and size (where appropriate), click on the “Add to basket” button to add the item to your order.

Can I remove an item from my shopping basket?

Yes. You can remove unwanted items from the shopping basket provided that the order has not been processed.

What steps do I have to take to place an order?

  1. Go to your shopping basket by clicking on the “See basket” button located in the top right corner of the page. You can also access your basket by clicking on the “Process order” button that appears on the product detail pages after clicking the “Add to basket” button.
  2. Enter your personal information, the billing address and the shipping address. If it is the first time you are making a purchase, you must create a user account and accept the Privacy Policy. Click on the “Continue” button.
  3. Enter your credit card details. Click on the “Authorise payment” button.
  4. The confirmation screen gives you the option to print the details of your order by clicking on the “Print” button. You will also receive an email confirming your order.

Do I have access to my invoice?

Yes. You can access your invoice in the Orders Placed section of your account as soon as the parcel is in the hands of the transport company.

Is it possible to cancel an order?

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form or by calling our Customer Service helpline.

Can I unsubscribe from the Lola Casademunt newsletter?

All the emails you receive from Lola Casademunt contain a link to cancel your subscription immediately.

What is the Privacy Policy for the Lola Casademunt online store?

All the information is available at this link: privacy policy

How can I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.

Does lolacasademunt.com have a Customer Service Department?

Yes. You can contact us through the contact form, and we will respond within 12 hours on working days.

What information can I get from the Customer Service Department?

You can resolve any questions about products, orders, payments, returns and other incidents.

What happens if an item from my order is damaged on arrival?

The website lolacasademunt.com only sells items in perfect condition, so if under exceptional circumstances you receive a garment with a production defect, please contact our customer service department. If possible, we will replace it as soon as possible free of charge. To do so, please use the contact form or call us on our Customer Service helpline.

What should I do if I receive an item I didn't order?

If you ever receive an item that you didn't order by mistake, please contact our Customer Service Department.

Can I exchange my items?

Items purchased on lolacasademunt.com cannot be exchanged; you will have to request a return and make another online purchase. If you do not want a product you have purchased, lolacasademunt will proceed to refund you the full amount that you paid once the product has been collected.

What is the deadline for making exchanges?

The deadline is 20 days from the product delivery date.

Can I make purchases from abroad?

No.

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