Do I need to register to buy?
Yes, you need to register. Once registered, you can access to buy and change your personal data.
How do I find a particular article?
The products are classified into various categories and each category into several subcategories. Go to the subcategory that you are interested in using the top menu and you can view the products that comprise it. You can also use the search engine located at the top to locate items.
How do I add an item to the cart?
Once you have chosen an item, its color (if applicable) and extent (if applicable) you should press the button "Add to cart" for the item to become a part of our order.
How can I remove an item from my shopping basket?
Yes. From the shopping cart you can remove items you don't want always, and when not completed the order.
What steps should I follow to make an order?
- Go to the shopping basket by pressing the button "View cart" link in the upper right corner of the page. Also you will be taken to the shopping cart by clicking the "checkout" button that appears on the detail pages of a product after pressing the button "Add to basket".
- Enter the data of your credit card. Press the button "Authorize payment".
- On the confirmation screen you have the option of printing the data of your order by pressing the "Print" button. You will also receive an email with the confirmation of the order.
Do I have access to my invoice?
Yes. You can access it in the section Orders placed in your account when the package is in the hands of the transport company agreed.
Is it possible to cancel an order?
Yes, as long as the order has not entered the process of packaging and shipping. You can request cancellation through the contact form or by calling our Customer Care.
How can I unsubscribe from the newsletter of Lola?
In all the emails that you receive from Lola Casademunt there is a link to cancel the subscription immediately.
How do I retrieve my forgotten password?
If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.
Do you have lolacasademunt.com of a Customer Service?
Yes, you can contact us through the contact form getting a response deadline of 12 noon on weekdays.
What information can I view in the Customer Service?
You can answer questions about product, orders, payments, returns, and other issues.
What happens if an item from my order arrives damaged?
lolacasademunt.com only sells items in perfect condition, therefore if exceptionally you receive a garment with a manufacturing defect please contact our customer care department. If it is possible, is what we will replace as soon as possible at no cost. To fix it use the contact form or call us on our Customer Care phone.
What should I do if I receive an item that is not ordered?
If, at any time, by mistake, a product arrives that you did not order please contact our Customer Care department.
Can I change my articles?
Items purchased in lolacasademunt.com you cannot change you will have to request a refund and make a new purchase online. In the event that the product purchased will not serve him, lolacasademunt will proceed to the full refund of the payment once you have generated the service of collection of the product.
What is the time limit for making the change?
The exchange term is of 20 days from the date of delivery of their products.
Can I make purchases from abroad?