Where can I receive my order?
You can receive it at the address of your choice (at home, work or drop point) or at any Lola Casademunt store you want.
Can the market of delivery be different from the market of purchase?
No, each market has its online store with its own products, prices and shipping costs, which may vary.
How long will it take for my order to arrive?Delivery times depend on the type of shipping selected.
- Standard home shipping takes between 2 and 3 working days.
- Express home shipping takes between 24 and 48 hours on working days.
How much must I pay for shipping?
- Standard shipping costs € 3.95. / FREE on orders over € 50.
- Express shipping costs € 5.95.
Are the shipping conditions the same during sales?
During sales, delivery times may be longer. Delivery to stores will be suspended during the first few days of sales. All orders made during this time will be home deliveries.
Can I track my order?
Yes. In the “Orders Made” section of your account you can see the status of your orders, and there is a link where you see their exact location once they are being handled by the transport company. You will also receive an email with a link to track the package as soon as the order is ready for shipping.
Can I unsubscribe from the Lola Casademunt newsletter?
All the emails you receive from www.lolacasademunt.com contain a link to cancel your subscription immediately.
How can I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.
Does lolacasademunt.com have a Customer Service Department?
Yes. You can contact us through the contact form, and we will respond within 12 hours on working days.
What information can I get from the Customer Service Department?
You can resolve any questions about products, orders, payments, returns and other incidents.
What happens if an item from my order is damaged on arrival?
The website lolacasademunt.com only sells items in perfect condition, so if under exceptional circumstances you receive a garment with a production defect, please contact our customer service department. If possible, we will replace it as soon as possible free of charge. To do so, please use the contact form or call us on our Customer Service helpline.
What should I do if I receive an item I didn't order?
If you ever receive an item that you didn't order by mistake, please contact our Customer Service Department.
Can I exchange my items?
Items purchased on lolacasademunt.com cannot be exchanged; you will have to request a return and make another online purchase. If you do not want a product you have purchased, lolacasademunt will proceed to refund you the full amount that you paid once the product has been collected.
What is the deadline for making exchanges?
The deadline is 20 days from the product delivery date.
Can I make purchases from abroad?No.